PP BEAUTY & ACADEMY
Frequent Asked Questions
You may find answers to your questions in the section below
About Us
Where are you located ?
We are at 80 Bloor Street West, Suite 401, Toronto, Ontario, Canada. M5S 2V1
What are the working hours ?
We open from 9.30AM to 17.00PM. From Monday to Sunday
How do I contact ?
You can contact us directly via phone calls and emails or leave us a message, we will reply you shortly
Payment
Can I use my E-Wallet for payment ?
Yes, we support both credit cards and E-wallet for payment (Apple Pay, Google Pay, Microsoft Pay according to your browser)
How do I use my E-Wallet ?
You need to set up your credit cards before using your E-Wallet. Please follow these instructions from the official pages on how to set up
Why can't I proceed to checkout ?
Sometimes, the system can't initialize the payment transaction therefore it prevents you from making payment. In this case, please contact us for assistance
Account
I didn't receive verification emails
Please double-check your mailboxes including Main - Junk - Spam. Because it could marked as spam. If you still can't find any emails, please contact us for assistance
I want to connect the existing account with my social accouns
Yes, you can connect them together for future faster login
Guidelines
+ Navigate to Profile Page
+ Select Social Connected in the menu
+ Toggle the button on which you want to connect to
+ Authenticate with your social credential. After that, your account will be connected
+ For future usage, you can login with your existing account or social connected accounts as alternatives
I want to disconnect with my social accounts
You can disconnect anytime
Guidelines
+ Navigate to Profile Page
+ Select Social Connected in the menu
+ Toggle the button off which you want to disconnect to
+ Attention: After disconnecting, you won't be able to use your disconnected social accounts as login alternatives
I want to delete my account
We really sorry that you wish to delete your account. But we always welcome you back
Guidelines
+ Navigate to Profile Page
+ Select Delete Account in the menu
+ Confirm your deletion request
+ After deleting, you can't either access your profile nor your data
Still have questions ?
If you cannot find answers to your question in our FAQ, you can always contact us. We will answer you in a short period of time
